Random thought 1001: Why when you call customer service and they are not able or willing to help you, why at the end of the conversation do they always say, “is there anything else I can help you with today”. Arrggghh! Throw away the scripts and have a sign that says three things to every call agent;
1) What can I do to solve the issue?
2) If I were the customer what would I want to happen?
3) Be a human being